Global Konsalting d.o.o. Customer Service Operator Mesto zaposlenja: Novi Sad Rok za konkurisanje: 05.01.2019

Our company is the operations centre providing sales, customer care, operations management and consultancy services, who operate in Australia and USA markets respectively. As a growing and expanding organization, we are currently looking for self-driven, ambitious individuals who want to be part of an international business operation. We are currently recruiting customer service operators for the Customer Service department.

We are looking for a:

Customer Service Operator

Novi Sad

We are currently searching for a Customer Service Operator whose primary task will be to convert incoming calls into prospective customers and process their orders, documents and applications. This must be achieved in a manner that achieves customer development targets while maintaining the highest level of customer service towards end-consumer.

The right candidate should possess exceptional English speaking skills. These skills would likely have been developed through living in a country where they spoke English as their first language. Successful applicants will need to demonstrate their ability to fit in with a highly motivated, goal orientated and customer friendly team. Full service and product training will be provided for successful candidates.

Requirements and Qualifications:

  • Fluent, unconsciously skilled English communication – comprehension, both spoken and written
  • Possess a background with Call Centre Customer Service (preferred)
  • Excellent and friendly telephone manner that readily promotes engagement with the caller
  • Experience in an office environment and use of telephone and computer are required to perform duties
  • Self-driven, energetic personality with an ability to solve problems and use common sense
  • Willingness to develop customer service excellence

Responsibilities:

  • Handling incoming calls in a timely and efficient manner which is consistent with stipulated operating procedures
  • Providing customers with accurate and clear product and service information and resolve any customer service issues
  • Processing orders, forms and applications
  • Completing call reports in accordance with customer service satisfaction

We offer:

  • Between 35 to 40 hours per week, anytime within the operating hours of the site  
  • Excellent and friendly working environment
  • Full training and ongoing coaching
  • Participation in the Leadership development program

If you are interested in this exciting and unique opportunity, please send us your CV and cover letter in English.

 Rok za konkurisanje: 2019-01-05


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